Mail provides significant value to the business process, by providing a more effective and efficient method of communication. Imagine the following process which can occur during the day to day course of doing business when you are trying to call someone, urgently.

Thus the mail is a significant time and temper saver since it also significantly speeds up the process of communication, since it is immediately available to all the other parties for whom it is intended for, whether they are present to receive it or not. If the other parties are permanently on-line they are notified immdeiately the mail becomes available and can take immediate action.

Just incase a requirement of conflict management is neccessary, the mail facility provides the facility to reference a common historical thread of each communication process, so that the parties involved can refer back to it over time. This means no more mismailed, mislaid or forgotten faxes and messages.